At BirdPay (“we,” “us,” “our”), customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are handled for our services. By using BirdPay’s services, you agree to this policy.
BirdPay provides technology-driven services including:
Custom Software Development
Mobile Application Development
B2B & B2C Portal Solutions
API Development & Integrations
CRM Systems
Secure Payment Solutions
AMC / Technical Support
Due to the customized and digital nature of our services, refunds and cancellations are handled on a case-by-case basis.
Clients may request cancellation of services by submitting a written request via email.
Cancellations must be requested before work has commenced to be eligible for consideration.
Once development, integration, or implementation work has started, cancellations may not be possible.
AMC or support subscriptions can be canceled by providing prior written notice as per the agreed service contract.
Services already rendered will not be eligible for cancellation or refund.
Refunds may be considered only under the following conditions:
Duplicate or incorrect payment made by the client
Services not initiated after successful payment
Technical or operational issues directly attributable to BirdPay, where resolution is not possible
Refunds will not be provided in the following situations:
Change of mind after service initiation
Delays caused by incomplete information or approvals from the client
Partially completed services
Customized development work already delivered or in progress
AMC or support services already utilized
Refund requests must be submitted via email with payment details and reason for request.
Approved refunds will be processed using the original payment method.
Refunds may take 7–14 business days to reflect, depending on banking and payment provider policies.
For transactions processed via BirdPay’s payment solutions, refunds are governed by:
Merchant’s refund policies
Payment method rules (UPI, cards, wallets, etc.)
Applicable banking and regulatory guidelines
BirdPay is not responsible for delays caused by banks or third-party payment processors.
BirdPay reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be updated on this page with a revised effective date. Continued use of services constitutes acceptance of the updated policy.
By using BirdPay’s services, you acknowledge and agree to this Refund & Cancellation Policy.
BirdPay provides end-to-end digital solutions including software, mobile apps, APIs, CRM, payments, and technical support—built to power modern businesses.
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